Where to go for help

To access dementia support in your area, please call 0800 004 001.

Call 111 in the event of an emergency. If you are not sure if it is an emergency but you are still worried, call 111 and ask the operator. They will help you work out what to do. If it is a medical issue and you need advice, call Healthline on 0800 611 116.

There is lots of support available for people affected by dementia right throughout the country. Your local Alzheimers organisation can advise you on the services available to you in your local community. You could also talk to your doctor for further assistance.

Services in your community might include information, education, support and advocacy services offered through your local Alzheimers organisation, and support through your Needs Assessment and Service Coordination Service (NASC), such as:

  • assistance with household tasks
  • assistance with personal care needs, such as showering, dressing or supervising your medication
  • day programmes
  • carer relief
  • respite services
  • residential care
  • support with ready-made meals
  • subsidised taxi chits to help with transport costs.

Take a look at our useful links page to find support on a range of topics and issues. 

Booklets and factsheets

Our booklets cover many questions that people with dementia, their families/whānau and friends may have. Knowing what to expect can help everyone prepare for what is coming, and knowing about what support and services are available is key to living well with dementia. 

Click here to view and download our booklets.

 Needs Assessment and Service Coordination Service (NASC)

NASC services are organisations contracted by your local DHB to work alongside people in the community who require support services to either remain living in the community or to transition into residential care.

When the time is right, you can contact your local NASC agency or be referred via your GP or other health professional.  A case manager will then make contact with you and your family to determine what support services are required.  These may include:

  • Home help
  • Personal care (showering, dressing, medication management)
  • Respite care
  • Carer relief
  • Day programs
  • Residential care

If you are under 65 you can find your local NASC agency here.

 Dementia Alliance International Online Support Groups

Dementia Alliance International (DAI) facilitates weekly online peer-to-peer support groups in the a number of different time zones. Each group has two or three hosts to ensure there is aways someone available. Find out more about the online support groups.