Where to go for help

To access dementia support in your area, please call 0800 004 001.

Call 111 in the event of an emergency. If you are not sure if it is an emergency but you are still worried, call 111 and ask the operator. They will help you work out what to do. If it is a medical issue and you need advice, call Healthline on 0800 611 116.

You can also find other helpline numbers below.


There is lots of support available for people affected by dementia right throughout the country. Your local organisation can advise you on the services available to you in your local community. You could also talk to your doctor for further assistance.

Services in your community might include information, education, support and advocacy services offered through your local Alzheimers organisation, and support through your Needs Assessment and Service Coordination Service (NASC), such as:

  • assistance with household tasks
  • assistance with personal care needs, such as showering, dressing or supervising your medication
  • day programmes
  • carer relief
  • respite services
  • residential care
  • support with ready-made meals
  • subsidised taxi chits to help with transport costs.

Take a look at our useful links page to find support on a range of topics and issues. 


Booklets and factsheets

Our booklets cover many questions that people with dementia, their families/whānau and friends may have. Knowing what to expect can help everyone prepare for what is coming, and knowing about what support and services are available is key to living well with dementia. 

Click here to view and download our booklets.

 Needs Assessment and Service Coordination Service (NASC)

NASC services are organisations contracted by your local DHB to work alongside people in the community who require support services to either remain living in the community or to transition into residential care.

When the time is right, you can contact your local NASC agency or be referred via your GP or other health professional.  A case manager will then make contact with you and your family to determine what support services are required.  These may include:

  • Home help
  • Personal care (showering, dressing, medication management)
  • Respite care
  • Carer relief
  • Day programs
  • Residential care

If you are under 65 you can find your local NASC agency here.

 Other helplines

1737
If you are feeling anxious, depressed or overwhelmed, or you just need someone to talk to, you can call or text 1737 to (or text with) a trained counsellor. 

Lifeline
Lifeline Aotearoa’s helpline and textline provides 24/7, confidential support from qualified counsellors and trained volunteers. Call 0800 543 354 (0800 LIFELINE) or free text 4357 (HELP)

Suicide Crisis Helpline
If you think you, or someone you know, may be thinking about suicide, call the Suicide Crisis Helpline for support on 0508 828 865 (0508 TAUTOKO)

Samaritans
Samaritans offer confidential, non-religious and non-judgemental support to anyone who may be feeling depressed, lonely, or even be contemplating suicide. Call 0800 726 666. 

Seniorline
A free information service for older people. Call 0800 725 463. 

Depression Helpline
0800 111 757 or free text 4202 (to talk to a trained counsellor about how you are feeling or to ask any questions)

For more information, download the Helplines Brochure from the Mental Health Foundation. 

 Dementia Alliance International Online Support Groups

Dementia Alliance International (DAI) facilitates weekly online peer-to-peer support groups in the a number of different time zones. Each group has two or three hosts to ensure there is aways someone available. Find out more about the online support groups.